Category: Zone BBS Suggestions and Feedback
n September 1, I paid Paypal for the renewal of y premium membership whichwas due on the fourth. Paypal confirms this to me when I call them as well as in activity on the site; the zone does not. I know that the site is having problems, but really! Although I have sent several emails to those who run the site, I have gotten no response, long past the time when I should have gotten one. LaWanda
One of the potential alternatives I can suggest to you is that you try to contact one of the admins via twitter. Otherwise, another alternative is that you can always send a message to one of the community leaders, who might have other, perhaps more convenient ways of getting in contact with them. I believe the site news file gives information about who the present community leaders are, though something tells me that there is an easier way to find out who they are. I just can't think of it at present.
Devilish Anthony is probably the most active CL at this time. I can't believe the admins still have not responded to you. This is terrible. I think it is only fair that when they finally do respond, they should give you an extra month of premium just for making you wait this long.
I did send an email to the staff list, and as of yet, I still have not heard anything. Yes, the easiest way to find out who the leaders are is by clicking the meet the staff link. Make sure to check how long it's been since the community leader has loged in before you try to contact that particular leader. We've got one that hasn't been here since January 26th of 2013... unless she's loged in recently and I'm not aware of it.
I thought somewone else had this issue and it was resolved?
If you used PayPal, tell PayPal to follow up.
There is an different email, and also a telephone number?
The other girl got extended time.
Is this the same, or am I missing the boat?
Wayne, Reader did post about this earlier this month, but the issue still has not been resolved for her. I've even been checking periodically by checking her profile to see if it says she is a premium member, and it does not. So I was pretty sure it had not been resolved but didn't know if she was still pursuing it or had just given up.
Oh, I thought it was a different user.
I'm going to get the telephone number and post it here.
For some reason, I thought it was fixed, and they'd extended her membership.
I suggested the last user check with the bank that paid, or look at her documents to get the info,.
The bank also does followup specially PayPal.
If you pay something and don't receive your service, PayPal will get the service, or refund your money.
I wonder if this user has gone to her bank for help?
Okay. When you pay for a Zone membership, this is who you pay.
Seller infoA T Guys, LLC(206) 792-9663support@atguys.com
Now, if you call, or email, you should be able to contact someone about your problem.
This is not only the store that handles the Zone, but sales adaptive items as well, so I doubt he wishes his business badmouthed for lack of giving you the service you paid for.
Again, if you have a dispute, and used PayPal, PayPal will help you resolve it as well.
In your PayPal under your transactions, you click on the one you need, and you'll find some information.
You can call them as well.
I am interested how this comes out.
If you've got your records, and your money infact left your account, I can't see why you can't get this service.
Seems odd.
Let me add.
If you did not use PayPal, but a credit card, the bank that issued you this card will have records of your purchase, and you can get them to help you resolve this as well.
Even if you mail a check to the address listed when buying a membership, you have a record as well.
If you used a money order, it was your responsibility to keep the receipt uncase something went wrong.
Anytime money orders are used to pay for goods/services, it is your word against the sellers, when you don't have any paper to prove you even paid.
Even if the mail gets lost, the money order issuer will track it to learn if in fact it was cashed, and by whom.
Saying all I've said, it is just strange to me this small issue can't be resolved, unless your money never actually left you.
You should even have the welcome email.
Okay business 101 over. Smile.
Thought I'd give you all the info I could.
Wayne, the original post says she used PayPal. Reader, you can file a dispute through PayPal, and I believe then they do the follow-up for you.
Yes, I saw that, but wanted to just give her, and anyone else an overview.
I talked about PayPal first.
With PayPal, I can't see why she's even got this issue.
PayPal after you buy something sends you an email, plus, you can view all your transactions in your account.
The email from PayPal, and here come to you right away when you complete the purchase, because PayPal is instant pay.
In a PayPal email, it tells you exactly what to do if you don't receive a service.
But, again, paying with PayPal is instant.
The admin probably has an automated system set up, so doesn't actually do anything, but your membership is on now.
I'm really interested in the outcome of this.
I don't know how to send a link, but someone who does needs to send a link to this topic to both admins. This needs to b resolved.
I posted the direct contact email address, and telephone number.
If that isn't direct, he's unable to do anything about it.
I doubt that.
As a seller on PayPal, you must go by a colde of business practices, or you get taken off.
You posted it on here, but did you send the info to the admins? I doubt if they have even read this board topic yet and may never do so if someone doesn't bring it to their attention.
This whole site is falling apart. lol I can't even listen to audio profiles anymore, I get a plugin error or something. I Emailed the admins, and got no response. that was like a week ago.
No, I didn't email or call them.
It is her place to do so.
It is a money issue, not a sight glitch that is affecting us all, only her.
I'd call the phone number.
Yep me thinks admins don't give two hoots about this site any more; they've moved on to bigger and better projects.
This is absolutely disgraceful and agree with someone above when they say that hopefully if/when they do finally fix this, they will give you an extra month free.
When I've renewed in the past, it's been instant on the site but not sure if it's changed now.
It was instant for me the last time I renewed last year. But it's kind of tricky. You have to act like you want to use paypal even if you intend to use your credit card. I wrote the instructions down somewhere because it's the same when paying for a membership on all in play. But if you do it right, your new membership should take affect immediately.
It is still instant.
When someone's gotten me a membership, same thing. Instant. And, as of 09-28-2015, Seventeen past nine, she's showing up as a nonpaying member.
I know I get a lot of good stuff off of here. But, is it worth the hastle to get a new membership? Am I going to go through the same thing? All these questions, and I'm almost out of Premium. I like the site, because, I've learned more spelling here, than in fifth grade!
SSSoo,, , anyway, I'm wondering too.
Blessings,
Me
I still want to know ow the hell being premium makes you a better speller?
I'll second that?
Third.
More anagram games to play. Shoot, more games totally! And, since I am trying for a job eventually, spelling's important. The more Anagram games, the more words to find.
I wrote to the staff list, and even pasted a direct link to this board. That's all I can really do.
You've done the best.
I don't see this as a CL issue, but a financial one.
This has to be between her, her banking institution, and the seller.
I happen to know the banking institution does a wonderful job protecting it's clients.
For this reason, I'm wondering what is happening behind the scenes?
Thanks Anthony. Hopefully one of them will take care of this.
I'm not sure why she's having this problem, either. Any time I purchased premium for myself in the three years before I was a CL, or purchased premiums for others, the result was instantaneous. I'm beginning to wonder if this was user error, not admin error. Mind you, the admins should still be responding to the problem, but I think something got screwed up even before that.
I agree, it may have been user error. But as you say, the admins should at least respond. No one should sit and wonder if their problems or being ignored or if something is going to be done.
The once Rachael92 bought 3 years worth of membership, and as far as I know, she was only credited with 2 of them and the issue was dropped and never resolved. Once in a while, there's a glitch and the account is not credited. It's rare, but it happens. She sent the PayPal transaction ID and everything. I know JJ saw it. If it comes to the site owner banking the money and not providing service, I don't know how much longer I'll be a part of the staff. This is something I will not support.
I can agree with that.
If you pay for something, and you are ignored that isn't good business.
However, if you are being ignored, don't just wonder.
We are talking PayPal. If J, or any other business ignores it's customers, PayPal doesn't allow it.
When you've got a PayPal payment ID, and you've contacted the seller, and they don't respond, you show PayPal you have.
Now PayPal contacts them.
PayPal knows for sure they got paid and from whom.
In a nutshell, you either get your services, or your money, and if the seller can't provide your services, PayPal stops allowing them the access.
Glitches do happen, but sitting around wondering just isn't going to fix it.
A buyer, and seller have options.
I'll offer to post these options and how to do it, if this poster doesn't understand how.
It is as simple as first emailing the other email address, keeping a copy, then calling that number.
Now if that fails, the next option is emailing PayPal and opening a dispute.
That won't fail.
I have used the buy option here recently, and it works, so in anyones case, if it doesn't for you, don't allow it to just drop.
A business has a responsibility to it's paying customers, and laziness isn't an option.
Well folks,Reader may or may not come back to this topic she created to say so, but I see she is now a premium member once again, so somehow the issue has been resolved. Yea for her!
Well, that's cool! I was worried, for a bit. I do intend to try saving up for a premium again. Being my circumstances are different, I have to save up and get one. But, I need to get a PayPal account. I won't let it come from my bank card. That's scary, and not safe to do. If you lose your money in an account, you're stuck. I've seen that too often to not get a card, or a Paypal account.
Blessings,
Sarah
I do hope she comes back and states what the problem was.
I sent her a PM telling her I was glad the problem was resolved. She said she finally called "him" and after leaving several voice mail messages finally got to talk to "him" in person and that the problem was resolved and she was given extra time on her new premium membership. I put the word him in quotes because I don't know which admin she was referring to, but I'm guessing it was ChrisN since in the past, he is the only one who has ever bothered responding to any of my questions or problems even though it usually takes several emails to get a response.
It's working, for everyone. Someone got me a Premium for my Birthday. Sure, it was a couple days early, but, but I've been getting cards and stuff for over a week. LOL I guess everyone's feeling sorry for me, cause I'm so old, now. JK LOL
Blessings,
Sarah I think?